2024-04-02

Issue Title

Behavior

Workaround

Capacity Overload

When overloaded, the system displays the message “Capacity Overload: Your premium capacity is overloaded, expect temporary delays” This may happen when loading or viewing a report.

Wait 15-20 seconds until the issue resolves.

New Technician not saving

When selecting New Technician while adding a service, the system allows you to save the technician but closes the service you are trying to add without saving.

1. In the navigation panel, select Program, then Technicians.

2. Add the new technician.

3. Navigate to the service you want to add.

4. Complete the fields as necessary, selecting the new technician from the drop-down.

Drag and Drop feature not functioning

The Drag and Drop feature of the file upload is not functioning.

1. Select Upload a File.

2. Highlight the file you want to upload.

3. Select Open.

4. Select Save.