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Release Date: April 2, 2024

Release Version: 1.8.35

Release Notes Date: April 2, 2024

Known Issues

Issue Title



Capacity Overload

When overloaded, the system displays the message “Capacity Overload: Your premium capacity is overloaded, expect temporary delays” This may happen when loading or viewing a report.

Wait 15-20 seconds until the issue resolves.

New Technician not saving

When selecting New Technician while adding a service, the system allows you to save the technician but closes the service you are trying to add without saving.

  1. In the navigation panel, select Program, then Technicians.

  2. Add the new technician.

  3. Navigate to the service you want to add.

  4. Complete the fields as necessary, selecting the new technician from the drop-down.

Drag and Drop feature not functioning

The Drag and Drop feature of the file upload is not functioning.

  1. Select Upload a File.

  2. Highlight the file you want to upload.

  3. Select Open.

  4. Select Save.

System Requirements

Desktop Browsers 
A computer with 4 or more GB of RAM

  • Chrome >= 50

  • Edge >= 13

  • Safari >= 10

  • Firefox >= 43

  • Opera >= 37 

Note: Any recent Chromium based browser should be compatible including but not limited to Brave, Vivaldi, Chromium

Mobile Devices
Most mobile devices (iPhone, iPad, Android Phones)

  • Chrome for Android >= 103 

  • Safari on iOS >= 10

  • Android Browser >= 103 

  • Firefox for Android >= 101


Access the Service Desk for the NDBEDP Centralized Database where you will be able to enter a ticket for our Customer Service team who will respond within 48 hours.

Access the NDBEDP Centralized Database Help Center where you will find step-by step instructions on how to use all of the features found in the database.

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