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National Deaf-Blind Equipment Distribution Program Centralized Database

Release Date: November 30, 2022

Release Version: 1.7.13

Release Notes Date: November 30, 2022


The National Deaf-Blind Equipment Distribution Program (NDBEDP) enables reimbursements for services and equipment provided to deaf-blind individuals.  The NDBEDP Centralized Database is a web-based application that enables certified entities in the program to submit claim reimbursement data and generate required semi-annual reports based on the aggregated claims reimbursement data.


The newest version of the NDBEDP Centralized Database includes the addition of these features:

  • All users can now register to become authorized signers

  • Reimbursement Claim titles are now auto generated

Known Issues

Issue Title



Capacity Overload

When overloaded, the system displays the message “Capacity Overload: Your premium capacity is overloaded, expect temporary delays” This may happen when loading or viewing a report.

Wait 15-20 seconds until the issue resolves.

Undefined Error Messages

When a user is logged in, they may receive error messages that are undefined.

Log out of the system and log back in.

No Data Appears

When a user is logged in, no data appears under the categories such as Consumers, Technicians, Assessments, etc.

Log out of the system and log back in.

Error Message on Train-the-Trainer

When a user opens train-the-trainer items, they will encounter the message “The value ‘null’ is not valid”.

Ignore the message.

Unable to Filter Maintenance and Repair

Maintenace and repair is not able to be filtered by consumer name, equipment, or technician.

Filter by Inventory Equipment.

Error message when Adding New Program Year

When a user adds a new program year and selects Save, they will encounter the message “An unknown error occurred. Please try again later.”. However, the new program year is still created.

Ignore the message.

Missing Reimbursement Claim Statuses

Submitted successfully and incorrectly statuses are missing.

Use NDBEDP email notifications to get information about the status of your claim.

System Requirements

Desktop Browsers 
A computer with 4 or more GB of RAM

  • Chrome >= 50

  • Edge >= 13

  • Safari >= 10

  • Firefox >= 43

  • Opera >= 37 

Note: Any recent Chromium based browser should be compatible including but not limited to Brave, Vivaldi, Chromium

Mobile Devices
Most mobile devices (iPhone, iPad, Android Phones)

  • Chrome for Android >= 103 

  • Safari on iOS >= 10

  • Android Browser >= 103 

  • Firefox for Android >= 101


Access the Service Desk for the NDBEDP Centralized Database where you will be able to enter a ticket for our Customer Service team who will respond within 48 hours.

Access the NDBEDP Centralized Database Help Center where you will find step-by step instructions on how to use all of the features found in the database.

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