2023-10-11
National Deaf-Blind Equipment Distribution Program Centralized Database
Release Date: October 11, 2023
Release Version: 1.8.20
Release Notes Date: October 11, 2023
Overview
The National Deaf-Blind Equipment Distribution Program (NDBEDP) enables reimbursements for services and equipment provided to deaf-blind individuals. The NDBEDP Centralized Database is a web-based application that enables certified entities in the program to submit claim reimbursement data and generate required semi-annual reports based on the aggregated claims reimbursement data.
Features
The newest version of the NDBEDP Centralized Database resolves issues requiring users to log out and log in to view data and updates the RL Authenticator.
Known Issues
Issue Title | Behavior | Workaround |
Capacity Overload | When overloaded, the system displays the message “Capacity Overload: Your premium capacity is overloaded, expect temporary delays” This may happen when loading or viewing a report. | Wait 15-20 seconds until the issue resolves. |
Undefined Error Messages | When a user is logged in, they may receive error messages that are undefined. | Log out of the system and log back in. |
Error Message on Train-the-Trainer | When a user opens train-the-trainer items, they will encounter the message “The value ‘null’ is not valid”. | Ignore the message. |
System Requirements
Desktop Browsers
A computer with 4 or more GB of RAM
Chrome >= 50
Edge >= 13
Safari >= 10
Firefox >= 43
Opera >= 37
Note: Any recent Chromium based browser should be compatible including but not limited to Brave, Vivaldi, Chromium
Mobile Devices
Most mobile devices (iPhone, iPad, Android Phones)
Chrome for Android >= 103
Safari on iOS >= 10
Android Browser >= 103
Firefox for Android >= 101
Support
Access the Service Desk for the NDBEDP Centralized Database where you will be able to enter a ticket for our Customer Service team who will respond within 48 hours.
Access the NDBEDP Centralized Database Help Center where you will find step-by step instructions on how to use all of the features found in the database.